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Product documentation

Cartel HQ Help Center

Set up your project, connect Telegram and learn each tool step by step.

Production verified 30 September 2026. Guides identify plan, permission and verification limits.

Troubleshooting

Sticker generation, quality or motion is blocked

Use the failure stage and preserve successful work rather than restarting everything.

Who can use it
Sticker tools operators
Where to find it
Sticker Studio, Quality & Release or Motion Studio
Before you start
  • A saved project pack
On this page

Recover deliberately

  1. Allow the pack and provider status to finish loading. Refresh status to inspect existing work.
  2. Check project access, Pro allowance and whether the provider is configured. A disabled generation button can reflect one of those prerequisites.
  3. Read the failure stage: generation, background removal, transparency, browser alpha, cutout, Telegram preparation or release.
  4. Keep successful versions. Retry only the failing step when the offered recovery allows it.
  5. Review the resulting image or motion visually. Do not accept a fake checkerboard or unwanted border as transparent artwork.
  6. For publication, wait for all checks to finish and confirm a selected Ready community.
  7. For live stickers, use candidate review/replacement; do not expect direct regeneration to overwrite the Telegram set.

Motion-specific recovery

Generation, approving Current Motion, preparing a Telegram derivative and releasing to the pack are separate. Read each confirmation for paid work and effects. A normalization retry can reuse completed processing rather than recreating motion. Nothing should be assumed released merely because a preview exists.

Prevent duplicate costs

Do not repeatedly press generation while a run is processing. A failed A/B/C variation does not erase the current successful static image. If provider status is unknown, re-check before starting new work.

Related guides

Plan and generate a sticker pack

Use the five-step builder and test one sticker before generating a batch.

Review, export and publish a sticker pack to Telegram

Finish quality checks, select communities and confirm a real Telegram release.

Create, approve and release animated stickers

Follow the three motion stages and keep creation separate from release.

Free and Pro: what is included

Use the advertised plan information and the selected project’s current billing status.