Telegram connection problems

Troubleshooting

Work through the current project, active link and group permissions in order.

Who can use it: Community operators
Where to find it: Community Command → Telegram
Before you start: Access to the intended Telegram account and group

On this page

Connection checklist

Confirm the selected Cartel HQ project and intended Telegram group.
If the personal account is pending, open the fresh private connection link and tap Start using the intended Telegram account.
If the one-time group link expired, create a fresh one. Use /cartelhq in an already-installed group while that link is active.
Confirm you are a group administrator and the bot is an administrator with Change Group Info.
Return to Telegram tab and use Re-check status for the intended group. Read Capability & technical detail.
Fix the reported reason, then check again. If the Telegram service itself is unavailable, do not keep reinstalling the bot to solve a platform-service issue.

Symptom guide

Item	Details
Personal account connected but no group	Complete the separate Connect Community flow.
Only one group added	Telegram permits one group per flow; repeat Connect another community if your plan allows it.
Basic group cannot set official sticker set	That optional Telegram capability requires an eligible supergroup; pack links/native stickers can still work.
Welcome buttons missing	Save official links and choose an eligible launch in the welcome dialog.
Bot removed or permissions changed	Restore the intended installation/permissions through the product setup and Re-check status.

Report useful information

Record the module, exact error, group type and time. Share only the information needed to diagnose it. Do not include passwords, one-time connection links, bot credentials or private member messages.